Services
Telecom Automation Use Cases & Contact Centre AI Solutions
Telecom Operations
- Offnet & CDD Announcement
- OLO Response Handling
- Real-Time Monitoring Dashboards
- Order Provisioning & Activation
Operations Management
- Service Activation & Management
- Inventory & Asset Tracking
- Field Service Operations
- Performance Monitoring & Reports
Contact Centre & Customer Support
- Automated Call & Chat Handling
- Ticket Management & Escalation
- Identity Verification & Call Wrap-up
- Self-Service Portal Enablement
Billing, Revenue & Fraud Management
- Customer Invoicing & Payment Collection
- SIM & Subscription Fraud Detection
- Billing Accuracy & Dispute Handling
- Credit Control & Revenue Protection
Compliance, Security & Governance
- Data Validation & Audit Reporting
- SLA Compliance Monitoring
- Threat Detection & Prevention
- Regulatory & Policy Management
Enterprise Support Functions
- Finance & Accounting
- Human Resources & Payroll
- Sales, Marketing & Logistics
- Vendor, IT & Data Management
Meet Our Telecom Clients
Our Custom Digital Worker Solutions Help You:
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OPTIMIZE
PROCESSESClearer workflows, smarter insights, reduced risk
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REDUCE
OPEX24/7 operations with zero downtime
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BOOST CUSTOMER
EXPERIENCEImproved service delivery, faster resolutions, seamless experience
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EMPOWER
EMPLOYEESStreamlined workload, higher job satisfaction, reduced training time
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DRIVE
SCALABILITYGrow your business faster and more reliably
Triumph Tales
Client Success Stories
See how partnering with us has helped our clients reach new milestones in their digital transformation and automation journey.
Delivering Superior Guest Experience with Quick Response Times
Our automation solution helped Village Hotels transform their guest booking and gym membership management with faster response times while reducing operational expenses.
View Case Study
Shifting Gears from Manual to Automated Invoice Reconciliation
Krishna Automobiles grappled with manual data transfer. We automated their invoice reconciliations and set up digital workers to speed up invoicing with improved accuracy.
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Uplifted Customer & Broker Service Ops for UK’s Specialist Bank
We successfully automated Hampshire Trust Bank’s manual mortgage data transfer process, helping them save 100% resources and pursue explosive growth through an improved customer and broker service.
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Digital Worker Fuels Buyer Team Productivity, Streamlines Supply Chain
US-based Libra Industries' intricate supply chain now runs smoothly with a digital worker-led purchase order system, mitigating delays and freeing-up their buyer team to focus on value-added tasks.
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Digital Workers Amp Up Everyday Management for Atlanta Healthcare Provider
The leading urgent care chain triumphed over every day Covid-19 operational challenges as our Digital Workers took charge of billing, record management and finance while maintaining full HIPPA compliance.
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‘Bertie’, a Digital Worker, Transforms Bookkeeping Ops for a Leading Hotel Chain
Our Digital Worker Solution helped better manage hotel bookings. Reducing demand on the Contact Centre, thus easing recruitment & staffing challenges.
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Price Analysis Becomes Easier for UK's Vehicle Leasing Company
Our automation unplugged the price analysis bottleneck, freeing valued staff from monotonous work and creating the capacity for growth at Rivervale Leasing.
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Renowned US Hotel Group Welcomes Automated Data Reconciliation
A Digital Worker now handles data reconciliations for Davidson Hospitality Group, saving 80% of accountants’ time. Automation enables the team to work more effectively.
View Case StudyTestimonials
What Our Clients Say
Centelli’s grasp of our unique challenges is truly remarkable.
We wanted a solution tailored to our specific needs, not a one-size-fits-all approach. Centelli demonstrated a deep understanding of our challenges and collaborated closely with us to devise an effective solution.
Neil Cryer
Head of IT Operations & Projects,
Village Hotels
I’d recommend a Centelli Digital Worker to anyone!
Working with Centelli to onboard our first Digital Worker was a great experience. They made a genuine effort to understand our business and the intricate complexities of our processes.
Robin Jeffery
Head of Transformation, Hampshire Trust Bank
No more chasing down POs or scrambling to meet deadlines!
Automating our purchase ordering has freed our buyers to focus on value-added tasks like price negotiations and supplier risk assessments. We are now way more confident about meeting customer deadlines.
Vincent John Mihalek
VP - Supply Chain,
Libra Industries
Digital Workers have elevated our business management. Our teams love them!
Our Digital Workers have helped us better manage our business and drive business improvement, and our employees love them. Centelli's been great from Day 1 – so adaptable, responsive and collaborative, I’d highly recommend them.
Chris Yandle
Revenue Cycle Manager,
Healthcare Provider Company
Real-time insights keep us on top of things now.
The lack of real-time invoice data limited our ability to constantly monitor our financial standing. Thanks to our Digital Worker's nightly synchronization, we now have immediate visibility into our cash flows and business's financial health.
Varun Bharti
CFO,
Krishna Automobiles
Centelli's Digital Worker Aligns Perfectly with Our Existing Processes.
We already had some automation within our booking processes, but with so many partners and integrations there was still a lot of manual data transfer to be done. Centelli worked with us to understand how a Digital Worker could perfectly complement our existing processes.
Chris Ball
Business Development Director,
Clermont Hotel Group
Working with Centelli has been fantastic! No hassle whatsoever.
Centelli have been great to work with! From Day 1 they’ve been responsive, have understood and interpreted our business needs and implemented the Digital Worker incredibly smoothly.
Michele Smith
Senior VP -Accounting & IT,
Davidson Hospitality Group
Their team closely collaborated with us to understand our business needs.
Centelli have quickly gained an understanding of our requirements and have worked closely with the business to truly understand our business requirements and make sure our Digital Workers can carry out these tasks effectively.
Vince Pemberton
COO,
Rivervale Leasing