Services
Key RPA & Digital Worker Solutions for the Hospitality Sector
Reservation and Booking
- Booking Confirmation Email Management
- Reservation Modification / Cancellation
- Room Availability Portal Updates
- Dynamic Pricing Adjustment
Check-In and Check-Out
- PMS Integration
- Mobile Check-In
- ID Verification Automation
- Check-Out & Invoice Delivery
Guest Communication
- Welcome Emails & Messages
- Personalized Guest Communication
- Service Request Handling
- Feedback Collection Surveys
Resource Management
- Resource Scheduling
- Maintenance Request Management
- Inventory Replenishment
- Predictive Maintenance
Billing and Invoicing
- Invoice Generation
- Point of Sale (POS) Integration
- Split Billing for Groups
- Payment Reminders
Inventory & Supply Chain
- Capture Every Transaction
- Get Insights into Cash Flow
- Overview General Business Health
- Consistent, Manageable COA
Customer Relationships
- Guest Profiling / Updates
- Loyalty Program Tracking
- Offers & Promotions
- Customer Feedback Analysis
Event Management
- Event Booking & Coordination
- Room Setup / Configuration
- Catering / ServiceStaff Scheduling
- Event Feedback
Security & Compliance
- Surveillance System Integration
- Compliance Checklists
- Access Control
- Incident Reporting & Logging
Meet Our Hospitality Clients
Triumph Tales
Client Success Stories
See how we have helped our clients from across hotel and hospitality sector achieve their business and organizational goals faster and better.
Delivering Superior Guest Experience with Quick Response Times
Our automation solution helped Village Hotels transform their guest booking and gym membership management with faster response times while reducing operational expenses.
View Case Study
‘Bertie’, a Digital Worker, Transforms Bookkeeping Ops for a Leading Hotel Chain
Our Digital Worker Solution helped better manage hotel bookings. Reducing demand on the Contact Centre, thus easing recruitment & staffing challenges.
View Case Study
Renowned US Hotel Group Welcomes Automated Data Reconciliation
A Digital Worker now handles data reconciliations for Davidson Hospitality Group, saving 80% of accountants’ time. Automation enables the team to work more effectively.
View Case StudyTestimonials
What Our Clients Say
Centelli’s grasp of our unique challenges is truly remarkable.
We wanted a solution tailored to our specific needs, not a one-size-fits-all approach. Centelli demonstrated a deep understanding of our challenges and collaborated closely with us to devise an effective solution.
Neil Cryer
Head of IT Operations & Projects,
Village Hotels
Centelli's Digital Worker Aligns Perfectly with Our Existing Processes.
We already had some automation within our booking processes, but with so many partners and integrations there was still a lot of manual data transfer to be done. Centelli worked with us to understand how a Digital Worker could perfectly complement our existing processes.
Chris Ball
Business Development Director,
Clermont Hotel Group
Working with Centelli has been fantastic! No hassle whatsoever.
Centelli have been great to work with! From Day 1 they’ve been responsive, have understood and interpreted our business needs and implemented the Digital Worker incredibly smoothly.
Michele Smith
Senior VP - Accounting & IT,
Davidson Hospitality Group
Download our FREE E-BOOK to learn how other Hospitality firms are solving the skills shortage with automation, AI and Digital Workers.
See how you too can achieve:
-
QUICKER SPEED OF
OPERATIONLeading to better insights and customer responses
-
IMPROVED
CUSTOMER SERVICEThroughout your business
-
HAPPIER
EMPLOYEESNo longer bogged down by routine processes
-
QUICK
ROITypically in months rather than years