The Numbers That Matter
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> 20,000
Emails Processed Each Month
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6,240 PA
Manhours Saved
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3 Weeks
Average Automation Delivery Time
About Village
UK-based Village Hotel Club offers much more than a traditional hotel. The brand positions its self as a lifestyle venue for business and leisure, with a vibrant mix of guest rooms, health & wellness and leisure clubs, meeting and event rooms. Innovation is at the heart of Village Hotels. After an initial discovery phase, we delivered operational and project-support automation solutions to them.
Problem
Village Hotels is a high-volume business with an average hotel occupancy of 87% across its 31 hotels. The senior team wanted to improve the guest and employee experience while bringing costs down. They turned to Centelli to push the boundaries of technology-enabled processes and solve problems such as high transaction volume, numerous repetitive, low complexity tasks, and the need for faster response times for customer requests.
Solution
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Automated Processes Our software bots, which we’ve called Digital Workers, now run 14 repetitive, mundane and boring processes including guest bookings in the Contact Centre, gym membership administration in Finance, and leisure and IT projects.
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Improved Accuracy & Efficiency The results? Village Hotels is seeing better accuracy and reduced processing times, which means they can free up employees to add real value to the business in other ways.
What Our Client Says
We wanted a solution tailored to our specific needs, not a one-size-fits-all approach. Centelli demonstrated a deep understanding of our challenges and collaborated closely with us to devise an effective solution.
Neil Cryer
Head - IT Operations & Projects,
Village Hotels
