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BackBlog > Centelli May Be Great, But For My Company?: Digital Workers Fact vs. Fiction

Centelli May Be Great, But For My Company?: Digital Workers Fact vs. Fiction

03-Oct-2023

Navigating the Noise

A lot of people are getting interested in Smart Automation, and this is causing many different opinions and ideas to pop up. It’s totally normal to feel unsure and to wonder if we, at Centelli, are the right ones to help you out. Maybe you’ve been thinking about working with us but are pausing because of some beliefs you have. Maybe you feel like we can help other companies but not yours. This information is here to help you! Today, we’re going to talk about some usual doubts we hear when we talk to clients and try to clear them up!

Let’s get started!

Myth:

“We already have systems in place, so we don’t need automation.”

Reality:

We understand that our customers often use specialized applications, but in our experience there are always gaps as they never work together seamlessly. Digital Workers are here to augment, not to replace. They enhance your existing systems, optimizing processes and enabling your team to concentrate on value-adding tasks. We often talk about it as a jigsaw – if you get in touch we can arrange a call to chat you through this.

Myth:

“It’s not in the budget this year, so it’s not the right time.”

Reality:

We at Centelli aim to enlighten, not pressure. Our consultations entail a 30-minute conversation about the success stories of businesses akin to yours, which can provide insights for future planning without any immediate commitments. This will help you decide if our services are something you’d like to consider in your future. In all the discussions going on about AI, Automation and how ChatGPT can help – we guarantee that you’ll have an interesting and enlightening discussion, so get in touch to arrange a call.

Myth:

“Our systems are too niche or outdated for Digital Workers to integrate.”

Reality:

Digital Workers are versatile! Essentially, if you can navigate it, a Digital Worker can too. We’ve seen, time and again, automation actually becomes the unsung hero for businesses, making those older systems hum like never before by better integrating and managing them. All without the need for a large financial investment.

This is because Digital Workers can soak up any task and skill like a sponge, becoming virtuosos at moving data between diverse systems. Here’s the kicker: not only can they work wonders with those older systems, they also make life a tad bit easier for your human team by simplifying tasks and saving your team from dealing with old, complicated software. They make everything user-friendly, making interactions easy and pleasant for everyone!

Myth:

“Implementing Digital Workers will be too time-consuming.”

Reality:

Quite the opposite! Digital Workers don’t need complex integrations but rather just a simple screen. The typical onboarding process with Centelli involves a member of your team guiding our experts through the required steps to one of your processes – again, much like training a new member of the team. A recorded session of this training is our jumping-off point, and most processes we automate require very little further input from you. Our mission at Centelli is to be a time-saver for you, starting from day one, not just after the automation is up and running!

Myth:

“My company is about to change an application. That means we should wait, right?”

Reality:

This myth might be more half-busted than truly busted. If a change is imminent, as in coming in the next 2-3 months, it might be beneficial to wait. However, if it’s going to take longer, Digital Workers can actually assist in making transitions smoother by freeing up the human workforce’s precious time. Unlike people, Digital Workers can also manage change very easily so when systems alter it is very easy to implement.

Myth:

“My industry or role can’t really benefit from Digital Workers.”

Reality:

Want to bet? You’d be surprised what kind of work Digital Workers can take on- it’s not just for finances and spreadsheets. Here are just a few of the tasks they have successfully helped with:

  • Employee and client onboarding
  • Invoice creation
  • Contact center service
  • Claims Submission & Management
  • Shipment scheduling and tracking
  • But there are so many more, and they are by no means all technical!

    As for your industry, Centelli’s work is in no way limited to technical sectors. We have helped boost the productivity, efficiency and employee and customer satisfaction of companies in industries from hospitality to finance to construction. See our full sector list HERE or our recent Case Studies HERE

    Myth:

    “Investing in Digital Workers seems too risky.”

    Reality:

    We empathize with your concerns. At Centelli, we focus on the business case, and work with you to ensure this is solid and you feel confident in the workflow. We are experts in this domain and are more than willing to shoulder more of the risk. We bring you our specialized knowledge in Digital Workers, and you manage the aspects of your business where your expertise shines!

    And the most dangerous myth of all…

    Myth:

    “Digital Workers will eliminate jobs!”

    Reality:

    Digital Workers are here not to overshadow but to elevate human efforts. Really, they breathe life into a workspace by absorbing mundane tasks, letting humans shine in areas that demand creativity and complex problem-solving. The future we imagine is a harmonious blend of digital and human intellects working side by side!

    Picture this: a Digital Worker steps in and takes over the boring tasks from your team, making everyone feel relieved and thankful. We’ve seen workers really enjoy the extra time and freedom they get, allowing them to focus on the more interesting parts of their jobs, which are also those parts that usually add real value to the business as well!. Seeing people happier at work after we introduce automation is what keeps us going!

    Centelli: Harmonizing the Future with Innovation

    Our ethos at Centelli revolves around eliminating the tasks that in a perfect world would not exist. When you work with us, they’ll at least become a thing of the past for your business!

    If the prospect of focusing more on the enjoyable aspects of your job appeals to you, we invite you to work with us. Don’t hesitate to connect. We’ll answer any further questions you may have, and hopefully bust some myths too!

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