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Digital Workers Don’t Quiet Quit (and They Help Your Employees Not Want To)

23-Feb-2023

Pictured above: NOT a quiet quitter

In an earlier article, Centelli discussed the phenomenon of “quiet quitting.” It’s a common occurrence in many businesses – employees show up to work and complete their tasks, but lack the enthusiasm to go above and beyond. This phenomenon carries negative implications for a business. Disengaged workers can lead to low productivity and high turnover rates.

While it’s easy to criticize “quiet quitters,” it’s essential to understand that the underlying issue may be deeper than a lack of motivation. The mere choice of the name “quiet quitting” demonstrates a reluctance from business leaders to examine ways to truly solve the problem. Instead, it attempts to turn the blame to employees. “Quiet quitting” is not really quitting, but a burnout response. As business owners, it is our responsibility to create a work environment that fosters engagement and motivation, and digital workers can be a big support.

Digital Workers for Quiet Quitting

“Quiet quitting” is often a result of low employee satisfaction. To tackle it, it is essential to identify its underlying causes so that you can create an environment that is more conducive to happy and engaged employees.

One way your business can address quiet quitting is by implementing Robotic Process Automation (RPA), otherwise known as Digital Workers. Centelli specializes in automating repetitive and time-consuming tasks that can lead to burnout and disengagement.

Digital workers address common causes of quiet quitting in several ways, including:

Promoting Work-Life Balance

Quiet quitting may be a response to a growing trend of expected overtime. In fact, studies show that many employees work 45-50 hours a week to complete their overfull to-do lists. With workloads like that, it is understandable that some choose to simply step back instead. Vague encouragement from managers and media to “take time to rest” and “leave work at work” can feel hollow. This is especially true when employees are =given more tasks than they can handle in their regular workdays, regardless.

Digital Workers give work-life balance back to your employees. Using their digital tools such as artificial intelligence and machine learning, businesses can streamline many processes and automate repetitive tasks. This takes quite a bit of busywork off your employees’ hands, which lowers their stress levels, enables them to complete their work within regular working hours, and allows them to better separate work and personal time. Finally, Digital Workers can operate 24/7, reducing the need for human workers to put in overtime to meet deadlines.

Taking on Uninteresting Work

Digital Workers are particularly useful for taking on repetitive, monotonous tasks that often become tedious for employees. By giving these to Digital Workers, employees are freed up to focus on work that allows more creativity and collaboration. This freedom improves business retention rate by helping to increase employee engagement, motivation and job satisfaction.

Reducing Work Errors

Digital Workers follow pre-defined processes, which reduces the likelihood of human error. Additionally, they can detect and flag errors in real-time, alerting human operators to take corrective action. All this leads to higher-quality, more accurate products from the business as a whole. It also helps to lower the risk of burnout and frustration for employees who are constantly fixing errors or dealing with incomplete or incorrect data.

In conclusion, while quiet quitting may be a complex issue, businesses can take steps to address it by understanding and working to address its root causes. Centelli can assist by automating your processes through Digital Workers to supplement the human workforce and helping you create a more interesting, efficient, and flexible work environment. This will foster engagement and motivation in your employees, ultimately reducing quiet quitting and boosting the morale of all involved.

To address quiet quitting in YOUR workplace, schedule a free consultation with Centelli

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