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Intelligent Automation in Healthcare 

09-Apr-2024 . 2 minutes read

Injecting Intelligent Automation in Healthcare Today; Enable Positive Growth Tomorrow.

A recent McKinsey report1 sheds light on the transformative potential of Intelligent Automation in healthcare today, poised to revolutionise the industry by delivering unrivalled efficiency, speed, and customer satisfaction improvements. 

Healthcare and Technology. 

At Centelli, we resonate with McKinsey’s perspective on the healthcare delivery side’s bright future. Financial performance is set to rebound owing to strategic transformation efforts, mergers and acquisitions (M&A), and revenue diversification. The crux of this transformation lies in the adoption of new technology. 

However, our experience at Centelli is that the vast majority of transformational technology projects are too often focused on new systems and processes. If that is what is required, how will businesses free up the resources needed to drive such change? 

Healthcare and Intelligent Automation 

Intelligent automation is critical. We have witnessed firsthand how automation technologies can streamline operations, reduce errors, and free up valuable time for healthcare professionals to focus on patient care and broader business improvement. By automating routine tasks, such as data entry, appointment scheduling, and patient records management, healthcare providers can significantly reduce operational time and costs. 

Centelli’s Role in Automating Healthcare Businesses 

Our work in the healthcare sector exemplifies the transformative power of intelligent automation. By implementing our solutions today, businesses can streamline their processes immediately and unlock new opportunities for growth and innovation. Our approach, centred on understanding the unique needs of each healthcare provider and tailoring our solutions accordingly, has resulted in measurable improvements in operational efficiency and customer satisfaction in weeks rather than months or years. 

As the healthcare industry moves into 2024 and beyond, the importance of technology adoption will be key. The McKinsey report provides a compelling outlook on the potential for healthcare businesses to thrive by leveraging technology to drive medium-term improvements for their customers. At Centelli, we are committed to leading this charge, empowering healthcare providers to navigate the complexities of the modern healthcare landscape quickly and efficiently. 

Automation and Risk Mitigation 

In addition to the above, automation can also play another key role in risk management.  We have been watching with interest the news about the cyberattack on technology company Change Healthcare and the impact that it has had.  And there is no doubt that these attacks continue to be a risk, increasingly so it would appear within the US Healthcare sector. Intelligent Automation can help here too, to help businesses recover from such events and help you get back on your feet quickly when unforeseen issues arise. Thus, Automation can be a part of risk planning/mitigation and needs to be an important strategy that your team considers. 


Healthcare’s future is inextricably linked to the adoption of intelligent automation. As Centelli continues to pioneer this transformative journey, we remain dedicated to delivering solutions that not only meet but exceed our clients’ expectations, ensuring a brighter, more efficient, and patient-centric healthcare system for all. 

Contact us today to learn more about how we could help your healthcare (or other) business. 


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