Elevating Healthcare: Ensuring Data Accuracy & Patient Safety with Digital Workers

Automation tools like ‘Digital Healthcare Workers’ could be a perfect fit for the digital strategy of organizations focused on patient care and service delivery.

In the whirlwind of the healthcare sector, patient data flows in massive torrents, and even the slightest inaccuracies can have significant implications. Maintaining data accuracy is no simple task, but it’s non-negotiable—patient safety hinges on it.

Notably, some healthcare businesses are adopting a more balanced approach, allowing professionals to focus more on patient care with less stress over data management.

And they are deploying advanced healthcare data managment solutions for faster and more accurate processing.

Enhancing Data Accuracy and Patient Safety with Digital Workers

The volume and complexity of tasks such as patient record management, insurance verifications, and claims management impose a significant burden on healthcare professionals. This, in turn, often detracts from their primary responsibility and passion: delivering patient care.

At Centelli, we provide Digital Workers to our healthcare clients, powered by Intelligent Automation. These virtual assistants take on a range of administrative tasks, contributing to improved data accuracy, and consequently, a heightened level of patient safety.

Let’s explore some cases in point.

1. Medical Coding Accuracy

Let’s first talk about a particular pain point in the healthcare sector: coding errors. Around a third of total claims by multispecialty practices are denied on the first submission.

This is mainly due to:

• Inaccurate Coding
• Nonspecific Coding
• Missing Key Information
• Delayed Filing

But please note, correcting these errors isn’t just time-consuming; it’s costly!

Resubmitting each claim costs an estimated average of $40, with total charges running into thousands monthly. But what if this could be avoided altogether?

Centelli’s AI-powered Digital Workers are designed to tackle this challenge head-on. So, they can access screens across multiple applications (without impacting the underlying infrastructure) to quickly and accurately code diagnoses, identifying missing or inaccurate patient data early on.

This approach:

• Enures timely, accurate coding
• Leads to quicker cash flow
• Improves patient relationships
• Overall reduction in human error

Plus, it frees your coding staff to work on appeals and follow-ups, further enhancing patient relations and ensuring smooth operations.

2. Automate Chart Management and Patient Onboarding

With the breadth and depth of patient data continuously expanding, ensuring consistent accuracy is daunting. But what if we told you that our Digital Workers could reduce this burden?

Take chart management, for instance. It’s often a time-consuming task laden with the potential for errors. Digital Workers can automate this task, swiftly extracting, merging, and posting medical records into patient charts from various data sources.

The result? An enhanced speed of care, consistent accuracy, and significantly reduced medical errors.

The same applies to staff and patient onboarding. With automated management of these records, healthcare professionals can sidestep the red-tape associated with establishing records, focusing their skills and time on patient care.

3. Transform Insurance Verification / Claims Management

Accuracy is vital in the tasks of insurance verification and claims management—processes that involve validating a patient’s insurance coverage and coordinating with providers for reimbursement.

However, any discrepancy in claim submissions or inaccuracies in verification can lead to substantial financial repercussions, claims being denied, and crucially, threats to patient safety.

Digital Workers operate perfectly here, offering a highly efficient, accurate, and rapid solution.

They can:

• Quickly gather and organize data from multiple sources
• Collect and clean up information
• Ensure patient insurance details align with received medical services

What’s more, they have a big role in the claims management process. Using Intelligent Automation, they’re designed to do the heavy lifting, cutting down manual work by a whopping 80%.

This speed and accuracy greatly reduces the chance of claims being denied because of incorrect patient details.

Safer, More Efficient Healthcare with Centelli’s Digital Workers

At Centelli, we believe in the transformative power of technology. With our Digital Workers at the helm of data management, healthcare becomes a safer and more efficient industry.

By eliminating the risk of human errors, cross-checking data, and maintaining alignment across systems, they act as a safety net, catching any potential errors before they can harm patients.

The integration of Digital Workers into healthcare isn’t about replacing people. Instead, it’s about using technology to complement and enhance human skills. It’s about making healthcare more efficient, precise, and above all, patient-centered.

With our Digital Workers, we aim to lighten the load for healthcare professionals, giving them the freedom to focus on what they do best—delivering compassionate, high-quality patient care.

More significantly, we aim to assist and enhance teams, not replace them. After all, in an era increasingly embracing digital solutions, your healthcare heroes certainly deserve the support.

Interested in finding out how our Digital Worker solutions can help revolutionize your operations (healthcare or otherwise)? We’d love to offer you a free, personalized consultation. Get in touch and let’s start this exciting journey together!