- Events & News
- Written By Rajan Gupta
WEBINAR: Leverage AI to Understand and Action Every Customer Request
14-Apr-2023 . 2 min read
Want to know how you can use ‘AI in Customer Request Management’ more effectively? Especially when it comes to understanding and responding to unstructured communication?
Centelli and UiPath hosted a 30-minute webinar on 16th May 3pm (GMT)/10am (EST). The key talking points included:
- The challenge with servicing unstructured communication channels like emails, tickets and chat
- Unlocking insights hidden in customer conversations so you can understand what customers want and efficiently action requests, positively impacting customer experience
- How companies like Carwow used insights from unstructured customer emails/chat conversations and as a result improving sales by 40%
The informative session on leveraging AI in customer request management and for unstructured communications covered:
- An overview of Communications Mining (from UiPath)
- Discussions on relevant use cases
- A showcase of a live demo
- Sharing of customer success stories
- And more!
If you missed the webinar, here’s the session recording for you to watch on our YouTube channel.
Please check it out and reach out to us if you have any questions or need more information about our automation and AI solutions.
UiPath stands at the forefront of automation technology, empowering AI agents, bots, humans, and machine learning models to seamlessly collaborate—transforming industries and unlocking new levels of human capability.
As a Certified UiPath Partner, Centelli brings deep expertise and a proven track record of success through custom-crafted automation implementations for businesses across sectors.
– Centelli’s Digital Worker solutions enbale businesses streamline their workflows and achive geater accuracy and faster time to completion.
– Notably, Digital Workers—also known as software bots—are an advanced form of intelligent automation. They are built to take on repetitive, tedious tasks, eliminating manual handling and reducing the risk of human error.
– This not only streamlines workloads but also frees up human employees to use their skills and expertise on more strategic activities.
– Moreover, apart from enhanced efficiency and productivity, Digital Worker implementations also help businesses ensure compliance with internal, industry, and regulatory requirements.
– This also effectively mitigates business risk, supports growth, and streamlines resource utilization.
However, if you already know what you need and are looking for a reliable custom AI solutions provider, you can book a meeting with our experts right away.
